RETURN & EXCHANGE

RETURN & EXCHANGE

 

It is possible that an item does not match your expectations, or you change your mind. You have 14 days of receiving your order to request an exchange or Store Credit or refund upon returning* the items, which is only applicable if the items are returned in their original condition, unused, undamaged, and in its original packaging, by sending us an email with your name, address, order number, proof of purchase, picture of items and packaging, and giving us the reason why you are returning* the item to: hello@monsieurblonde.com.

If, unfortunately, the piece has a fault or defect, please contact us within 5 days of receiving your order with sending clear pictures of the piece, so we can understand the problem. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us.

Monsieur Blonde will not take care of any mishandled pieces, but only if an eventual factory fault has occurred. Refer to our Care & Production page to learn more on how to handle your pieces.

Lingerie: We only accept returns if the item is in new condition with original tags attached, unworn, unwashed and free of any alterations for exchange. All items being returned must also be accompanied by original packaging.
Please place a new order and follow the return instructions.

We do not offer return and exchange on all Late Checkout items, Home Scents items and discounted items.

Return Address:

MONSIEUR BLONDE

Jalan Tegal Cupek,

Gang Wayang 35 (Villa paling ujung)

Kerobokan, Badung

80631 Bali

INDONESIA

+62 812 3802 3060

Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service, by registered mail, so it’s traceable.

If you are outside of Indonesia, shipment return costs are your responsibility, Monsieur Blonde will cover only the shipment of the replacement item back to you. You will be responsible for all taxes/duties incurred through the customs department of the country to which we are shipping.

It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.